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Moore Computing LLP

Tier 2 Field Engineer

Technical – Saint Louis, Missouri
Department Technical
Employment Type Full-Time
Minimum Experience Experienced

Job Summary

Our Field Engineers support end-user clients both onsite and by remote support. By working within many client environments and as a part of a highly skilled technical team, the chosen candidate will accelerate his/her learning path, technical skill sets, and personal net worth. We offer a competitive salary and benefits package, and as proven by the long tenure of our employees, is a fun and challenging place to work.

Responsibilities and Duties

  • Provide onsite and remote support to end users and client network administrators to resolve a wide variety of IT issues
  • Resolve numerous service requests each day
  • Support various versions of desktop operating systems
  • Work with 3rd party vendors to support client line-of-business applications
  • Troubleshoot and repair personal computers
  • Monitor client backups and remediate backup failures
  • Administer client Office 365 accounts
  • Detect and remove viruses and malware
  • Precisely document problems and resolutions steps

Qualifications and Skills

Work Experience Requirements

  • Minimum 3 years (5 preferred) experience in IT supporting end-user clients
  • Experience helping users by telephone with remote control technology
  • Experience supporting the Microsoft product stack

Behavioral Traits and Skills Required:

  • Positive, upbeat attitude and phone demeanor
  • Top-notch customer service skills
  • Ability to clearly and concisely communicate with client end users
  • Ability to quickly change direction and react to changes in work assignments
  • Ability to effectively prioritize and execute tasks in an occasionally high-pressure environment
  • Ability to work as part of a team
  • Strong organizational skills
  • Analytical, troubleshooting, and problem solving skills
  • Must be able to pass a background check
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  • Location
    Saint Louis, Missouri
  • Department
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